Frequently Asked Questions

We hope to assist you in every way possible. Here are the most frequently asked questions regarding our medical billing service. If yours is not here, feel free to contact us and we'll be happy to discuss any questions you may have.

Billing Management

Who handles my account?
After our management initially sets up the account, we oversee a team of specialized coordinators who will provide all of your medical billing services, answer any of your questions, and address your concerns. Working exclusively with your account coordinator will help you learn more about the entire billing process and give you the one-on-one service and attention you deserve.

How are your fees structured?
Fees for our medical billing services vary by specialty and services rendered. We charge a percentage of receipts; if you don't get paid, we don't either! Collecting of old accounts receivable may incur a different percentage. Fees for our consulting services are by the hour or by the job. We will provide you with a full disclosure of fees before we start any job.

Is a contract required?
We require a six-month initial commitment. After that, you are not locked into any long-term contract.

Do you supply an EHR system?
While we don't directly supply you with an EHR, we do link many popular systems with our existing practice management software and can recommend an EHR based on your specialty. A list of EHRs that can be integrated to our system can be supplied on request.

How long until my account is setup? How long until I receive my first claim payments?
Your practice is setup and worked on immediately after our startup meeting. Once you're all set up, you can expect to receive your first payments in a typical 15-20 days after we submit your claims, depending on the insurance company.

Do you supply a scheduler program as well?
Yes. Our billing software has an integrated scheduling program that works with the billing database. There is no additional cost for using this program, and there is no limit to the number of staff that may access it.

Do you have a disaster recovery plan for our sensitive information?
Absolutely! We conduct daily backups, which we store off-site in a fireproof safe. If an unforeseen event may occur, our IT department is able to restore any data required at any location. This protects your data in the event of theft, fire, flood or other unforeseen disasters, and helps keep your office running as smoothly as possible during any difficult circumstance.

Is my data secure?
Your data is completely secure and HIPAA compliant. We have security measures in place that restrict all outside connections from accessing your data until our administrative team personally approves access. This ensures that only the right people (your staff) have access.

May I request a copy of any or all of the data associated with my account?
Yes! Any data that is on our system may easily be extracted and transferred to you on request. This includes exporting your data for custom lab services, termination of our services, phone call reporting, or any other authorized request.

How quick are you to implement industry updates, such as the new 5010 for electronic claims?
We are always ahead of schedule when applying any updates to our systems and already have plans in place by the time these industry updates are enforced. By doing so, there will be no delays; your claims are never denied and your payments never stop.